We do not give our clients details to any third party.
We only publish content about our clients if we have specific permission to do so.
For credit or debit card payments, we do not store our clients’ card details. We use a Paypal Virtual Terminal and destroy card information as soon as the transaction has gone through.
We will not spam. Our mailing list is opt-in only. You can unsubcribe at any time by following the instructions on any of the emails we send you.
We do contact our clients to ask for feedback on our service. This is usually between 2 & 4 weeks of the training and we may also want to check up on our long term results periodically, in the future. Please tell us if you would rather not receive such communication and we will respect your wishes.
Sales Policy
ONE-TO-ONE TRAINING Our one-to-one training service includes a full day’s training (typically around 6 hour actual training time). Also included is a telephone support service: For one month after the training you can arrange a telephone call or calls with us to go over any part of the training again or discuss anything new which has cropped up.
DEPOSITS A minimum of 20% deposit is required to confirm a booking for a one-to-one training session. In cases where travel cost are higher, a larger deposit may be requested in order to cover these travel costs.
CANCELLATIONS If customers cancel a one-to-one training session with 7 days notice or more, they can receive their full deposit back less any travel costs incurred. Cancellations with less than 7 days notice will result in the customer forfeiting their deposit.
BALANCE The balance is due at the start of the training session.
GUARANTEE We offer a full money back guarantee (less travel costs) for our one-to-one service. If the training has not helped, to your satisfaction, you will have your money refunded. Claims must be made within one month of the training. Payment will be made within one month of the claim.
